Privacy policy.

The organisation responsible for personal information covered by this policy is:

Fades Hair Studio Limited
227 Charlton Road
Harrow
HA3 9HU
London

Telephone: 020 3489 4567
Email: info@fadeshairstudio.co.uk

For any questions about this policy or how your personal information is handled, please contact us using the details above.

The information we may collect depends on how you interact with our website and business.

This may include:

• Contact details such as your name, telephone number and email address when you contact us.
• Information you choose to include in an enquiry or message.
• Booking-related information submitted through our external booking provider, Booksy.
• Website usage information, such as pages visited, browser type, device information and approximate location, where you have consented to analytics.
• Technical information generated when you visit the website, such as IP address, browser requests and security logs processed by our hosting provider.

Please avoid sending sensitive personal information unless it is genuinely necessary for your enquiry.

We may use personal information to:

• Respond to telephone, email and WhatsApp enquiries.
• Answer questions about our services.
• Arrange or manage appointments requested by customers.
• Communicate with customers about their enquiries or bookings.
• Operate, maintain and protect our website.
• Understand website usage and improve the website, where analytics consent has been given.
• Meet applicable legal and regulatory obligations.

We do not sell your personal information.

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we rely on the following bases:

Taking steps before entering into a contract: Where you contact us to enquire about a service or appointment, we may use your information to respond and take steps you request before making a booking.

Contract: Where processing is necessary to provide services or manage an agreement with you.

Legitimate interests: Where we need to handle ordinary business correspondence, maintain website security, prevent misuse or manage our business, provided these interests do not override your rights and freedoms.

Legal obligation: Where we need to process or retain information to comply with legal requirements.

Consent: We use consent for optional Google Analytics tracking. You can withdraw this consent at any time through the website's Cookie settings.

We use Google Analytics 4 (GA4) to understand how visitors use our website and how they interact with its features.

Google Analytics is optional and is only activated after you give consent through our cookie banner.

If you accept analytics cookies, information collected may include:

• Pages visited and navigation through the website.
• Browser and device information.
• Approximate geographical location.
• Interactions with telephone, WhatsApp, email, Booksy and directions links.

These interaction events record clicks or interest. For example, clicking a Booksy link does not mean that an appointment has been completed.

We do not intentionally include enquiry messages, names, telephone numbers or email addresses in Google Analytics event parameters.

Analytics consent can be withdrawn through the Cookie settings link in the website footer. Withdrawal stops future analytics collection through this website in that browser. It does not automatically delete information already processed by Google.

Our cookie banner also offers the option to reject optional cookies. Necessary storage is used to remember your cookie preferences.

For more information, please read our Cookie Policy.

Our website does not currently contain a contact submission form.

If you contact us by telephone, email or WhatsApp, we use the information you provide to respond to your enquiry and, where applicable, arrange or manage the service you have requested.

We ask that you only provide information relevant to your enquiry.

Communications may be handled through the relevant email, telephone or messaging service. Those providers may process information in accordance with their own privacy policies and terms.

Appointments are arranged through Booksy, an external booking service.

When you follow a booking link, you leave our website and access Booksy. Any personal information you enter into its booking system is handled under the applicable Booksy privacy policy and terms.

We do not treat a click on a booking link as a completed appointment.

Please review Booksy's privacy information before submitting personal information through its service.

We may share or allow access to relevant information where necessary to operate our website and business.

This may include:

Website hosting provider: Hostinger is intended to host our website after launch. The hosting provider may process technical information, including access and security logs, to provide and protect its services.

Google Analytics: Google may process website analytics information when you have given analytics consent.

Booksy: Booksy provides the external appointment booking service.

WhatsApp and other communication providers: If you contact us using these services, the relevant provider may process your communications and associated technical information.

External website resources: Our website may load fonts, images or other resources from external providers. When your browser requests these resources, the provider may receive technical information such as your IP address and browser details.

We do not authorise third parties to use personal information obtained through us for their own unrelated purposes. However, some external providers operate their own services and determine how information is processed under their own privacy policies.

We may also disclose information where required by law or where necessary to protect our legal rights.

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, the relevant provider and transfer arrangements must comply with applicable UK data protection requirements.

Depending on the circumstances, this may involve UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to standard contractual clauses or another legally recognised safeguard.

For details about a particular provider's processing and transfer arrangements, please refer to that provider's privacy information.

We only intend to retain personal information for as long as it is reasonably necessary for the purpose for which it was collected, including any applicable legal, accounting or regulatory requirements.

Cookie preferences are stored in your browser for up to 180 days.

Google Analytics cookie expiry and analytics data-retention periods are controlled by the relevant settings in our Google Analytics account and the limitations of the visitor's browser.

Enquiry and customer correspondence retention periods will be determined according to the purpose of the communication and our applicable business and legal requirements. We will not keep information longer than necessary.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email service or method of electronic communication can be guaranteed to be completely secure.

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request erasure of personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing where applicable.
• Request the transfer of information you have provided to us, where the right to data portability applies.
• Withdraw consent where processing is based on consent.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us at:

info@fadeshairstudio.co.uk

We may need to verify your identity before responding to a request.

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK's Information Commissioner's Office (ICO).

Website: https://ico.org.uk/
Telephone: 0303 123 1113

Our website contains links to external websites and services, including Booksy, WhatsApp, Google Maps and social media platforms.

When you follow these links, you leave our website. We are not responsible for the privacy practices or content of external websites.

We recommend reading their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.

The latest version will be published on this page with its updated date.

If you have any questions about this Privacy Policy or how Fades Hair Studio Limited handles personal information, please contact:

Fades Hair Studio Limited
227 Charlton Road
Harrow
HA3 9HU
London

Telephone: 020 3489 4567
Email: info@fadeshairstudio.co.uk